Guidlines For Good Communication


Always remember the importance of good communication even in difficult situations. It can make the difference between a positive customer experience for repeat business or an unhappy customer that dose not return.


  • Give your full attention to the speaker

  • Do not interrupt

  • Maintain eye contact

  • Use positive body language

  • Use active listening signals such as head movement for agreement


  • Be open

  • Be honest

  • Be courteous

  • Be constructive

  • Do not promote defensiveness


  • Write with a clear purpose in mind

  • Precision of message

  • Non confrontational

  • A hand written card/thank you is always a nice touch