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Guidlines For Good Communication

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Always remember the importance of good communication even in difficult situations. It can make the difference between a positive customer experience for repeat business or an unhappy customer that dose not return.

Listening:

  • Give your full attention to the speaker

  • Do not interrupt

  • Maintain eye contact

  • Use positive body language

  • Use active listening signals such as head movement for agreement

Verbal:

  • Be open

  • Be honest

  • Be courteous

  • Be constructive

  • Do not promote defensiveness

Written:

  • Write with a clear purpose in mind

  • Precision of message

  • Non confrontational

  • A hand written card/thank you is always a nice touch