Always remember the importance of good communication even in difficult situations. It can make the difference between a positive customer experience for repeat business or an unhappy customer that dose not return.
Listening:
Give your full attention to the speaker
Do not interrupt
Maintain eye contact
Use positive body language
Use active listening signals such as head movement for agreement
Verbal:
Be open
Be honest
Be courteous
Be constructive
Do not promote defensiveness
Written:
Write with a clear purpose in mind
Precision of message
Non confrontational
A hand written card/thank you is always a nice touch
Posted on 02/12/2014 at 12:00 AM
